Client Testimonials

The Telepharmacy program has been reliable and very helpful. We can count on a pharmacist to support our hospital. We are served with a very professional pharmacist who has good clinical knowledge, who is dedicated to patient care and able to improve the service given to health care professionals. Recruitment of pharmacists for a small hospital is very challenging and the Telepharmacy program provides a realistic solution to our needs.

Nicole Rivest, Chief Nursing Officer
Hôpital Notre-Dame


With our move to profiled automated dispensing cabinets for storage of medications and after hours access, Northwest Pharmacists have been very valuable to verify orders and lend their knowledge and expertise to keep patient profiles up to date, thereby decreasing overrides and preventing adverse drug events. They have been extremely helpful and responsive to our need to provide coverage on short notice. We sincerely appreciate their commitment to find pharmacists who compliment our in-house pharmacy team.

Kathryn McLenaghan, Manager, Pharmacy Services
North Bay Regional Health Centre


With the introduction of computerized provider order entry, electronic medication administration records and closed loop medication administration in our region, the Pharmacy Directors knew we needed a strategy to address medication order verification around the clock – 24/7. We wanted a shared service since our region has many hospital pharmacies that were not open 7 days per week. Northwest Telepharmacy was a key partner in our solution. The Northwest Telepharmacy team took the time to understand our needs and offer solutions that were mindful of medication safety and our fiscal accountability. Northwest Telepharmacy representatives continue to be responsive to our issues and work collaboratively with us. We meet quarterly to discuss efficiencies in workflow and standards of practice. We have established hand-off procedures to ensure communication carries over from one shift to the next. Northwest Telepharmacy continues to be a leader in remote pharmacy services.

Fatima Vieira-Cabral, Director of Pharmacy
Woodstock General Hospital


As recruitment effort for a Pharmacist grew more difficult in our small rural facility, the Telepharmacy program was the answer. It provides us not only with pharmacist support but clinical expertise ensuring quality patient care. They have provided us leadership and direction in moving us forward in meeting all Accreditation standards, as well as, encouraging our commitment as a hospital in meeting the CSHP 2015 Initiatives.

Joan Kuiack, Director of Patient Care Services
St. Francis Memorial Hospital