About Us

North West Telepharmacy Solutions (NWTS) is a division of the Health Products and Services Group of The North West Company (NWC). North West Telepharmacy Solutions was formed to address the significant shortage of pharmacists for hospitals in remote communities within Canada.

In April 2004, this model of pharmacy services was developed and initially implemented at a small northern Ontario hospital. The hospital consisted of 40 acute care beds including 2 nursing stations in remote fly-in Native communities.

Since then, North West Telepharmacy Solutions has expanded and now provides remote pharmacy services to over 40 facilities, ranging in size from outpatient family health teams to hospitals exceeding 400 beds and employs over 60 hospital trained pharmacists.

Our pharmacy services relieve the need for client hospitals to attract new pharmacists to communities for vacancies that may only need to be filled on a temporary basis. All aspects of care and cognitive services that the pharmacists at North West Telepharmacy Solution provide to hospitals are maintained on a ‘highest standards practice’. In fact, once the services are established within a new client healthcare organization the service levels have proven to increase well beyond the client organization's expectations.

Northwest Telepharmacy Solutions is also currently working with HealthLinkBC by providing pharmacist access to BC and Yukon residents for answering medication related questions. BC and Yukon residents call 8-1-1 to speak with a nurse 24 hours a day. Medication related questions between the hours of 5 pm and 8 am are referred to our clinical pharmacists for answering.